As part of Envirocare’s work towards the ISO 9001, ISO 14001 and OHSAS 18001 accreditations during July 2010, Administration Manager Angela Grime, carried out a Customer Satisfaction Survey in order to gauge customer opinion.  The results of the survey have been excellent and have provided a sound basis for further improvements in customer service.  With the majority of our established customers being contacted by phone, a favorable response was received to the questionnaire.   Comments included “I have been a customer for several years, always good service, I would definitely recommend Envirocare.”  “Always very helpful.  Contact with Envirocare is always positive.”  “No hassle, happy with standard of work and payment terms.”  “Very happy with standard of work, Envirocare get on with the job, I don’t need to think about it.”  David, Envirocare Managing Director said “Customer feedback is essential.  At Envirocare we pride ourselves on our service delivery and willingness to meet the needs of our customers both old and new.”

Envirocare Grounds Maintenance have recently teamed up with Business Link North West and are currently working together to develop a comprehensive and far reaching programme which will offer staff greater opportunities for self development.  Business Link Adviser Paul Taylor this week visited the head office at New Inn Farm to discuss with Finance Manager, Janine Yates training and development opportunities for both office based and front line staff.  Paul said “Business Link will source the best training providers and courses to meet the needs of Envirocare and ensure that all available funding for skills development is accessed.”  As a result of the meeting, Envirocare has already signed up to Skills Pledge Plus, a funding stream derived from the European Union Social Fund, in this case aiming to improve the skills of the workforce.  Janine said “this is a really positive move for Envirocare and re-emphasizes our commitment to our employees.”  Paul Taylor added “when businesses invest in employee development they benefit from a boost in staff morale, in-house skills can also save company money.”

David Yates, Managing Director of Envirocare Grounds Maintenance has announced their first Franchisee covering the Carlisle area has been trading since the middle of July with the next three franchisees in Chester, Milton Keynes and Newcastle scheduled to be live by the middle of September and anticipates their first 10 Franchisees will be live by early 2011.

 David added “the preferential terms we’re offering to their first 10 Franchisees have been very well received, not least because these terms show the commitment we have to developing a successful Franchise Network”. David also confirmed Envirocare are prepared to reserve access to these exclusive terms for potential franchisees for a period of 28 days, where they wished to follow up their initial expression of interest, although due to demand he anticipates the exclusive terms would not be available after September.