During March our twice yearly customer satisfaction survey was conducted and once again the results are very pleasing. The survey retained its straight forward format and everyone contacted was happy to answer the questions and provide favorable, constructive feedback.
The questions included how customers rate our service, whether they would recommend our service to colleagues and industry contacts and how they feel about the level of customer service provided. The responses allowed for Very Satisfied, Satisfied, Not Satisfied or Definitely, Probably or Probably Not, customers were also encouraged to comment further. A couple of the comments included:
“New contractor – good start, I’m impressed so far. I hope to see it continue”
“Excellent service, yes I have recommended you to others. Your staff are very helpful, I’ve never had cause to ring with a problem”
All of the results and comments have been collated and will contribute to future service improvements and developments.