Here at Envirocare, we take investment in new technology very seriously – especially if it helps enhance our customers’ satisfaction.
Mick Mann, Operations Manager, says
“As most of my work is done out in the field, any technology that I use has to be able to withstand the weather!”
The Toughbook does not let him down! It will withstand anything that is thrown at it – literally! This machine is perfect for Micks role. He needs access to a tough but bespoke system, allowing quick data entry out in the field. The Toughbook allows Mick to draw up reports and take photo’s of our customers’ sites, he can then send that report back to head office without delay.
All of our sites are regularly visited by Mick and inspections are randomly scheduled on sites throughout the county. Never using a pattern or the area as a hint to where he will be next, ensures the excellent standard of work runs throughout Envirocare. Each visit has an indepth report of findings accompanied with photographs. Whichever teams’ job it is to take care of that site will also get a copy of the report, including things that are of a high standard or if anything that could be done better, even listing ideas for future visits. With the backup of photographs this ensures nothing is missed or misunderstood.
It is proving a great hit with the sites that have their own Contracts Managers. These guys also need to fill in their own reports on the various contracts they have in place, they can use our regular reports as part of their own monitoring system.