As part of an improved approach to staff support and communication, Envirocare have established a comprehensive appraisal system which will contribute to staff personal development and enhanced levels of customer service.
Ben Roxburgh, Contracts Manager is leading the appraisals and feels the opportunity to appraise staff and gather feed back is essential. “This process is very new to me so Dave, Mick and I have prepared thoroughly. The system we have adopted includes a rating matrix which provides a sound basis for improvements and personal development. So far the meetings have been well received, the discussions have gone really well and the guys have made an excellent contribution, coming up with ideas for the future. As well as the personal benefits of a staff appraisal, this experience will make my job more effective and cement relationships with the team.”
Appraisals will continue into early February with Ben visiting staff at sites in Newcastle, Warrington and Wallasey.